# 24 Feb 2006, 01:53PM: How To Avoid The Cycle Of Customer Support Viciousness: Some good ideas on stopping yourself from responding to hostility in kind. Included: "check your ego at the door" and the reminder that someone has to be the adult.
Cogito, Ergo Sumana by Sumana Harihareswara is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
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