Tue Jun 13 2000 06:41: Yesterday, my mother was having problems connecting her new scanner to her Windows machine. So of course she decided to call me for help. I begged her not to torment me in this fashion. "It's like you're asking me to fix your Macintosh. It's like you're asking me to repair your car. I can't do it." Fortunately, it was just a case of a missing DLL, so I managed to fix it over the phone in a mere hour.