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: There is a business model by which a company puts up an e-commerce site which takes your orders and throws them away. Then you call their 800 number to complain and they ask you for all the information that their Web server tossed into the bit bucket the first time you gave it to them, and you perform the actual business transaction on the phone. I'm not sure where exactly the value to the consumer is in this, but it's a very popular business model, so there must be money in it.

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