Tue Mar 09 2004 22:50: Sumana's story of her visit to a call center in Bangalore is up on Salon. Forget The New Pentagon Papers, this is the real stuff! Sumana doesn't like the Magic Marker-ish drawing that adorns the story, but I do. I should write my sci-fi story about outsourcing, along with all the other sci-fi stories I'll never actually write.
Filed under: people:Sumana Harihareswara, politics, technology:logistics