Jabberwocky for 2005 February 15 (entry 0)

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[Comments] (10) Ask Me If I Hate The Phone Company: My cell phone broke, so off I trucked to the store to see what I could do about it. They sent me home to call customer service on an 800 number--always such a pleasure, what with punching in a gazillion numbers in a menu, waiting forever, and then when you get transferred, punching in the same numbers AGAIN. I must have spent four hours on the phone yesterday, and the upshot was they wouldn't do anything for me unless I would transfer my AT&T contract to a Cingular one, extend it for one year, and they would give me a "discount" on a new phone. What a ripoff.

The guy (obviously an outsource guy and very hard to understand) then informed me that he couldn't do this for me and I would have to call ANOTHER 800 number and explain to him about the break. I passed on that, and went back to the store today. Mistake. The computers were down, the clerk was slow, and he kept stopping taking care of me to help every random person who wandered in. In addition, the SIM card from my old phone can't go in my new one so I will have to re-do all my phone numbers. Grrrrrr.

What I am waiting for is for them to mess up the billing. I switched from my old contract to the new one in October, and have yet to have a month when they haven't messed up the billing. The fun thing in January was the time they refunded my payment in a check and then disconnected my phone for non-payment. Sigh.

In addition, my old nemesis, Specialty Labs, has billed the most recent viral load test to Medicare, which has (surprisingly) never heard of me.


Posted by Rachel at Tue Feb 15 2005 17:01

You should have gone to sprint like I did. They have been super-nice to me.

I thought the point of sim cards was they fit in all phones? Like an interchangeable part (eli whitney)?

Posted by John at Tue Feb 15 2005 20:19

Working with phone comapnies at work, I can honestly say it's AT&T's fault. Ever since they were deregulated, they have been bad. T-Mobile, in my observation, is the best company out there.

Posted by Rachel at Tue Feb 15 2005 21:09

T-mobile was super nice, but then I had to cancel my service bc the recpetion was crap. But they were really nice about it!

Posted by Alyson at Wed Feb 16 2005 07:54

Free sprint-to-sprint phone calls! Get Sprint! And I lost your phone number, Rach. E-mail me, and I'll call you sometime.

Posted by John at Wed Feb 16 2005 08:06

It probably helps that Sprint is located in Kansas City.

Posted by Leonard at Wed Feb 16 2005 10:09

I've been buying replacement phones from Ebay and it's worked pretty well, though the most recent one is kind of slow in coming.

Posted by anonymous at Wed Feb 16 2005 15:55

How many replacement phones have you had to buy?

Posted by Sumana at Sat Feb 19 2005 08:10

It's actually not going so well. The last phone arrived "locked" (he can't use it). I don't know what he is doing next.

Posted by Leonard at Sat Feb 19 2005 08:11

The lesson is that if you buy a phone off of eBay, make sure you get an unlocked one. That's what I did next.

Posted by Leonard at Sat Feb 19 2005 08:12

PS: My total expenditure on all these eBay phones is still less than if I'd gone into the Cingular store and bought a new one without signing a new contract or anything.

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