Traffic for 2005 November 8 (entry 0)

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[Comments] (3) The Epitome of Customer Service: I booked online for myself a night at The Wilshire Grand while in LA. I never was very tech savvy, and apparently put through a reservation through December 8 instead of November 8. I always did hate those little drop down calendars. Anyway, imagine the surprised look on the concierge's face this morning when I announced I was checking out.

He quickly regained his composure, asked why I wasn't staying until December 8, to which I became surprised and told him I didn't think my wife would like that one bit, and that's why. Once we figured out where each other was coming from, I apologized for clicking the wrong button online. To which he apologized for their system not being user friendly enough, and even so, it was probably an internal problem and not my fault in the least.

Bull. I checked my online statement, and sure enough, it said I had booked an extended 31-night stay at The Whilshire Grand. But it sure was nice to have him straight faced take one for the team like that. So nice, in fact, that I think I'll spend three nights there in December and three weeks there in January (thanks to audit training).

FYI--He did tell me that if you ever stay for more than a month, the hotel will pay the tax.


Posted by Alyson at Tue Nov 08 2005 19:46

Great way to win a lifetime customer!

Posted by Kristen at Wed Nov 09 2005 19:55

If we could always deal with fancy hotels and people who think we are rich and important. maybe I will post my recent run in with Linens-N-Things.

Posted by Rachel at Mon Nov 14 2005 19:16

one of the things i love about america is it is a LOT easier to find good customer service here than anywhere else i've ever been.

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